Order and Return Policy

ORDERING POLICIES

 

Ibn Gray Inc. does not accept returns. Requests for exchanges, or reports of errors or damaged items, must be made within 3 business days of the delivery date. Please be sure to consult the size chart on the item BEFORE checking out!

EXCHANGES will be subject to a processing fee of up to $15 per item. Please email info@ibngrayinc.com in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!

Any return exceptions will be refunded via store credit in the form of an Ibn Gray Inc. E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are NOT eligible to be exchanged.

Order alterations generated by Ibn Gray Inc. will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items.

Ibn Gray Inc. is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order.

 

SHIPPING

Orders may take up to 1-2 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items. Currently we do not offer expedited shipping.

We currently ONLY ship within the United States.

Shipping rates are included in ALL domestic orders.

Ibn Gray Inc. is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again.

Ibn Gray Inc. is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!

Major holidays will also increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families.

==> Please note that during sales & promotions, processing times may increase as the orders influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. <==